Privacy Policy
How Quality Heat and Air collects, handles, and protects information gathered during website visits and telephone dispatch calls.
This Privacy Policy explains how Quality Heat and Air (qualityheat-and-air.info) collects, utilizes, and safeguards your personal data when you browse our website or communicate with our telephone referral and dispatch service.
1. Information We Collect
We collect information strictly necessary to facilitate heating, boiler, and air conditioning contractor referral connections:
- Telephone Call Records: When you dial (321) 666-8870, our telecom routing system records your caller ID phone number, call duration, timestamp, and call audio for quality assurance and contractor routing purposes.
- Service Location & Equipment Notes: Information you verbally communicate to our dispatch coordinator, including your municipality, equipment brand, and reported symptoms.
- Website Analytics Data: Anonymous technical telemetry including browser type, operating system, referring URL, and pages viewed, gathered via standard cookie technologies.
2. Call Recording & Tracking Disclosure
Please be advised that telephone calls placed to our dispatch number may be recorded or monitored for quality assurance, training, and call routing verification. By placing a call to (321) 666-8870, you expressly consent to such recording and call tracking under applicable federal and Illinois telecommunications laws.
3. How Information Is Shared
Quality Heat and Air does not sell, lease, or rent your personal data to third-party marketing brokers. Information you provide during telephone intake is shared solely with independent local HVAC contractors within our referral network for the specific purpose of dispatching a technician to your property.
4. Cookies & Digital Tracking
We utilize standard HTTP session cookies and privacy-preserving web analytics to evaluate traffic flow and ensure fast page load performance across our Cloudflare hosting infrastructure. You may disable cookies in your web browser settings at any time without impacting your ability to browse our guides or dial our dispatch phone number.
5. Your Privacy Inquiries
If you have inquiries regarding this policy or wish to review data associated with your phone interactions, you may contact our office by phone at (321) 666-8870.
Need Heating or Cooling Dispatch?
Call our direct Hinsdale line to connect with an independent contractor. Free to call, fast response triage, and upfront itemized estimates.